Privacy Policy

EMPIRE TAX LLC ("EMPIRE TAX," "we," "us," or "our") is committed to protecting the privacy of visitors to our website and the clients we serve. This Privacy Policy explains how we collect, use, and protect information through our website and our embedded chat widget.

As a tax services business, we understand the sensitivity of personal and financial information. This policy describes the types of information we may collect and the safeguards we apply.

We may collect the following categories of information:

• Names: your name when you choose to provide it.
• Email addresses: your email address when you choose to share it.
• Phone numbers: your phone number when you choose to share it.
• General inquiry information: the nature of your tax-related inquiry.
• Information voluntarily submitted through the chat widget: any details you share when you start a conversation.
• Website usage information: aggregated, non-identifying data about how visitors use our Site.
• Cookies and analytics data: if implemented, as described below.

When you visit our website, we may automatically collect certain technical information, such as your browser type, device type, approximate location, and pages visited. This information is used to improve our Site and is generally collected in an aggregated, non-identifying form through analytics tools.

Our primary method of communication and lead collection is the embedded chat widget. When you start a conversation through the chat widget, the information you provide — such as your name, contact details, and the nature of your inquiry — is collected and used to respond to you and discuss our Services.

The chat widget is operated with the assistance of authorized service providers. Please do not submit Social Security Numbers, complete tax returns, bank account details, passwords, or other highly sensitive taxpayer information through the ordinary chat widget. If sensitive documents are required, we will direct you to an approved secure document submission process.

We may use the information we collect to:

• Respond to your inquiries and provide requested information.
• Communicate with you about your tax-related needs.
• Provide our Services and administer service engagements.
• Operate and maintain our website.
• Help protect the security of our Site and information.
• Send you messages, including SMS messages, where you have consented to receive them.
• Comply with applicable legal obligations.

We take reasonable measures to help protect the information you provide to us. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Sensitive taxpayer information, when required, is handled through approved secure processes separate from the ordinary website chat. We encourage you to follow the guidance we provide regarding secure document submission.

We do not sell your personal information. We may share information with authorized service providers who assist us in operating our website and communication systems, such as customer service, messaging delivery, and website hosting. These providers are bound by confidentiality obligations and are permitted to use your information only as necessary to provide their services to us.

We may also disclose information when required by law or to protect our rights, property, or safety, or that of others.

We use authorized third-party service providers to help operate our website and communication systems, including the chat widget and messaging delivery. These providers may process information on our behalf as necessary to provide their services. We do not authorize these providers to use your information for their own marketing purposes.

Our Site may use cookies and similar tracking technologies to enhance your experience and to collect analytics information. You can choose to disable cookies through your browser settings, though some features of the Site may not function properly without them.

We retain information for as long as necessary to provide our Services and to comply with our legal and regulatory obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it in accordance with applicable law.

Our Site and Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or request deletion of your information. To exercise any applicable rights, please contact us using the information provided in this policy.

If you are a Maryland resident, you may have additional rights under applicable Maryland privacy laws regarding your personal information, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell personal information as defined by applicable law.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Site or Services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our information practices, please contact us:

• EMPIRE TAX LLC
• 16407 Governor Bridge Rd
• Bowie, MD 20716

You may also reach us through the chat widget available on every page of this Site.